Investor Charter

Vision and Mission Statements for Investors

Vision

To provide our Investors with tremendous peace of mind, a clear understanding of their situation, and comfort in having trusted professional advisory services ready to answer any questions that come up, and who meets with them regularly and keep them on the path. At the same time, we would like to be delighted to do delightfully meaningful work in helping people to achieve their financial goals, enjoy their lives more, and to have fun doing it.

Mission

We live a realistic life and have realistic financial goals for realistic needs. They vary from taking care of family, and feeling secure to living well after retirement. We at mybillions. in are dedicated to helping you satisfy those needs. Our mission at MYBILLIONS.IN is to design and partner with you in managing your portfolio on an ongoing basis—allowing you to be as involved as you want to be. We would like to always stand besides you in thick and thin and will always be there for you when life events affect your plans and you need to make updates to your investments.

Details of business transacted by the Investment Advisor with respect to the investors.

To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
To do a proper and unbiased risk–profiling and suitability assessment of the client.
To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
Conduct audits annually.
To disclose the status of complaints on its website.
To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details on its website.
To employ only qualified and certified employees.
To deal with clients only from an official number
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

Details of services provided to investors (No Indicative Timelines)

Onboarding of Clients
Sharing of agreement copy
Completing KYC of clients
Disclosure to Clients
To provide full disclosure about its business, affiliations, and compensation in the agreement.
To not access clients’ accounts or holdings for offering advice.
To disclose the risk profile to the client.
To provide investment advice to the client based on the risk-profiling of the clients
and suitability of the client.

Details of grievance redressal mechanism and how to access it

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: the Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
In case of any grievance/complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.

Expectations from the investors (Responsibilities of investors)

Do’s

Always deal with SEBI registered Investment Advisers.
Ensure that the Investment Adviser has a valid registration certificate.
Check for the SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on the SEBI website at the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13)
Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
Always ask for your risk profiling before accepting investment advice. Insist that the Investment Adviser provides advisory strictly on the basis of your risk profiling and takes into account available investment alternatives.
Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully, particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
Be vigilant in your transactions.
Approach the appropriate authorities for the redressal of your doubts/grievances.
Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Don’ts

Don’t fall for stock tips offered under the pretext of investment advice.
Do not provide funds for investment to the Investment Adviser.
Don’t fall for the promise of indicative exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
Don’t fall prey to luring advertisements or market rumours.
Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
Don’t make decisions just because of repeated messages and calls by Investment Advisers.
Do not fall prey to limited-period discounts or other incentives, gifts, etc. offered by Investment advisers.
Don’t rush into making investments that do not match your risk-taking appetite and investment goals.
Do not share login credentials and passwords of your trading and demat accounts with the Investment Adviser.